ASK US ANYTHING

ABOUT OUR WEBSITE

 

How do I reset my password for my swisse.com.au account?

You can reset your password here.

 

How can I tell if my Swisse product is the real deal?

Look no further than our Swisse Product Authenticity Check app. Scan a QR code located on your Swisse product label and follow the prompts to check the authenticity of the product.

 

Who is eligible for Swisse Wellness Perks?

Individuals who are invited by Swisse are eligible to register and become a member of Swisse Wellness Perks.

A corporation invited by Swisse is eligible to become a partner of Swisse Wellness Perks and can promote and offer Swisse Wellness Perks to their employees.

 

How do I set up my account for Swisse Wellness Perks?

Individuals who have been invited directly by Swisse to join Swisse Wellness Perks will receive a unique URL link via email from Swisse. Individuals who have been invited by their employer, who is a partner of Swisse Wellness Perks, will receive a unique URL link via email from their employer.

To set up your account, click the link and you will be taken to a registration page on swisse.com.au.

Once you have completed the registration process, you can start shopping. Your Swisse Wellness Perks discounts will be applied at the checkout cart.

 

How can I access and redeem benefits as a member of Swisse Wellness Perks?

Whenever you are ready to shop:

1. Ensure you have completed the registration process online and set up your account
2. Visit www.swisse.com.au
3. Log-in to your account on the top right of screen, using your account username and password details
4. Once logged in, you can then start shopping straight away
5. Your discount benefits will be applied at the checkout cart

 

What benefits do I receive as a member of Swisse Wellness Perks?

As a valued member you are entitled to:

• Up to 50% off RRP selected Swisse products at Swisse.com.au
• Free standard shipping on orders over $59 within Australia

 

What Swisse products are included in Swisse Wellness Perks?

Swisse products in the current range, including vitamins and supplements, superfoods and Swisse Beauty products.

 

Can I use Swisse Wellness Perks instore?

The benefits are only applicable online at Swisse.com.au

 

What are the Terms & Conditions of Swisse Wellness Perks?

To check out the full terms & conditions, please click here.

ABOUT OUR PRODUCTS

 

How do I choose the best Swisse product(s) for me?

As individuals, we all have different nutritional requirements. While vitamin supplements should never replace a healthy, balanced diet, daily supplementation may provide beneficial welless support. Before choosing your Swisse products,we recommend consulting your healthcare provider first. 

 

Do we really need vitamin supplements?

It is important to make sure you are eating a balanced diet full of nutrients. However, not everyone has a healthy balanced diet due to lifestyle and dietary choices. Supplementation may help to support a healthy diet.

 

I took a Swisse Multi and now my urine is yellow! Is this normal?

If your urine turns yellow, don't panic! This fluoro colour is due to the metabolism of B vitamins and is simply your body getting rid of what it does not need. This also shows that the tablet ha disintegrated effectively in the body. 

 

What age group does an 'adult dose' apply to? 

It is suitable for individuals 18 years and older to consume an adult dose.

 

How should I store my vitamins and supplements?

Please refer to the product label or the product page on the Swisse Website for further guidance on storage. We recommend that you do not store your Swisse supplements in direct sunlight or heat storage. 

 

Can I take Swisse products if I have a medical condition or take medication?

We recommend consulting your primary health care professional before intake.

 

Can I cut vitamin tablets in half if I can't swallow them whole?

We recommend that you consume the Swisse tablets whole. However, if you have difficulties swallowing the tablet in full, you can cut the tablet in half. Just make sure all parts are consumed at the same time. You can also check out our alternative formats in gummies, powders and melts. 

 

Where does Swisse source its ingredients?

We are committed to including  ingredients of the best possible quality in all Swisse products. To achieve this, we source ingredients from around the globe.

 

Should I take my vitamins with a meal?

Some dietary supplements are best taken with a meal, while others are best taken on an empty stomach. We recommend referring to the label or to specific information on each individual product page on the Swisse website for further guidance.

 

Can I take vitamins and dietary supplements after the used by date?

We recommend that our products be consumed within the time period stipulated on the packaging.

 

What source of gelatin is used in your products?

Swisse softgel capsules use bovine gelatin, which is derived from cows. However, we recommend referring to individual product information for further guidance.

 

Why are there two types of authentication codes on the packages of your products?

Currently, some of our products have a code that is only able to be scanned by the Swisse App.

We are working to update the existing code with a new form of QR Code, that can be scanned by all the QR readers. This will make it more convenient to validate the authenticity of our products.

As we transition to the new QR code, you may see both (old and new) codes out in the market. 

 

FREQUENTLY ASKED QUESTIONS

 

What languages does the app support?

The Swisse Product Authenticity Check app can be viewed in English or Simplified Chinese. To change the language setting, click on the globe icon in the top right corner of the screen.

 

How do I scan a QR code?

The QR code can be scanned by most mobile phone cameras, though we recommend using the in-built QR scanner in WeChat if you have this app installed on your phone.

Simply locate the QR code on the label of your product. Open your camera app on your phone and position in front of the QR code. The Swisse Product Authenticity Check app will automatically load.

 

Where can I find the authenticity code?

The authenticity code is a 5 digit code that is located in the scratch panel below the QR code on your product label. Simply scratch and reveal the code to input into the Swisse Product Authenticity Check app.

 

Why do I need to allow the app to access my location?

Location information is another security factor we use in order to check the authenticity of the product. Without this information we cannot complete an authenticity check of your product.

 

I'm still not sure if my product is authentic, what should I do next? 

If you are still uncertain about the authenticity of your Swisse product, please Contact Us and our friendly team will be happy to assist you.

 

AFTERPAY PAYMENTS

 

What is Afterpay?

Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

 

How do I use Afterpay?

Shop Swisse online at swisse.com.au and add items to your shopping bag and checkout as normal. At the checkout, choose Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, as usual, returning customers simply log in to make their purchase. It’s that easy!

 

Where can I use Afterpay?

Afterpay can only be applied to Swisse purchases made online at swisse.com.au

 

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

 

What if I can’t pay an Afterpay instalment?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.

 

Where can I find common questions about Afterpay payments?

For more information check out the Afterpay Payments FAQ.

 

When will my items be delivered if I use Afterpay?

Using Afterpay doesn't affect delivery dates. All orders are delivered as per our standard shipping time frame after you complete your order online.

 

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on swisse.com.au website using Afterpay.

 

How do I return or exchange an item purchased using Afterpay?

Please check that your return or exchange meets our Return policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.

 

Where can I find out more about Afterpay including Contact, Terms, and Privacy Policy?

If you would like to know more about Afterpay, visit the Afterpay website for a comprehensive list of terms, as well as Afterpay’s Privacy Policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

 

 

NEW-LOOK SWISSE PACKAGING AND LABELS OVERVIEW

Same premium quality formula, new premium look

What’s with the makeover? Learn more about our new-look packaging and label design for our vitamins and supplements range.

 

NEW Label Design:

At Swisse, we are transitioning to a new label design for all vitamins and supplements, to assist you in better navigating our range and choosing the right products for you.

The new labels provide you with improved product information that is easier to locate, including an expanded ingredient list and more comprehensive allergen information.

 

NEW Packaging Design:

You spoke and we listened! Our new Swisse packaging has been developed with the customer in mind. Unique to Swisse, it provides improved functionality, including an easy-open cap and an airtight seal for freshness. It also contains Swisse embossing on the lid and base, so you can be assured that the product you’re purchasing is genuine Swisse merchandise.  

 

But wait, why is Swisse changing its packaging and labels?

We are refreshing our product labels to provide you with improved, clearer information, so you can be better informed when choosing products for you and your family. This transition is also necessary to ensure our labels comply with updated regulatory requirements for complementary medicines in Australia (known as the TGO92).

We’re changing our packaging design following customer feedback for easier-to-open products and also to ensure confidence with purchasing genuine Swisse merchandise.

 

When will it happen?

All good things take time! We are in the process of transitioning to new labels and packaging, so you might see both old and new versions of your favourite Swisse products on shelf until mid-2022. Inside, our premium quality formulations remain the same, so you can feel confident purchasing either.

 

Swisse’s latest products look different - have you changed them?

Swisse is evolving and enhancing our current packaging and label design. We are in the process of transitioning all of our existing range to feature new packaging and labels.

 

Will Swisse’s formulations also change?

While our products are changing shape on the outside and our labels may look slightly different, our premium quality formulations will remain the same.

 

Why is Swisse changing its packaging?

The new Swisse packaging design provides improved functionality, including an easy-open cap and an airtight seal for freshness. We are also further enhancing our packaging with Swisse embossing on the lid and base, so you can be assured you’re purchasing a genuine Swisse product.  

 

Why is Swisse changing its product labels?

Swisse is transitioning to a new label design for its supplements to assist our customers in better navigating our range and choosing products that are right for them. Our new labels will provide both customers and healthcare professionals with improved information that is easier to locate.

 

Why can I sometimes see different Swisse packaging and labels on shelf?

All good things take time! As we sell through current stock in existing packaging and transition to our new look, you will likely see both current and refreshed versions on shelf until mid-2022. We’re very mindful of minimising waste and using our resources responsibly, so we don’t want to discard our existing stock simply because it’s in the “old” packaging. Inside, our premium quality formulations remain the same, so you can feel confident purchasing either.

 

Is the new Swisse vitamin packaging BPA free?

All Swisse vitamin packaging is BPA free.

 

Is the new Swisse vitamin packaging fully recyclable?

Both the cap and vial are fully recyclable.

 

Why is Swisse’s new packaging made from plastic?

Plastic allows us to maintain the highest quality standards to protect the quality of our products. It is also lightweight, which means the environmental footprint of shipping to you is quite small. We have reduced the amount of raw materials used in each unit in this new packaging, so they are less resource intensive.

 

What are Swisse’s plans for the future of its packaging?

We know plastic has some environmental downfalls, so we’ve started to introduce recycled materials into our packaging and will continue this focus for new product launches. We’re also exploring new innovative formats of packaging that are more sustainable for the future.

B Corp

 

 

What is B Corp status in Australia?

The B in B Corp stands for ‘benefit for all’. B Corp was founded in the US in 2006 by three friends who shared the idea that a different kind of economy was not only possible, but necessary. B Corp works by using the power of business to do more than seek profit. B Corp certified companies are committed to bringing benefit not just to shareholders, but all business stakeholders — workers, customers, communities, and the planet. 
 

What is B Lab?  

As a result of the B Corp movement, the B Lab was established as the non-profit network that certifies companies known as B Corps. B Lab’s mission is to build a new economic system, ensuring that business brings benefit to all. B Lab certifies companies that meet high standards of social and environmental performance, transparency and accountability.  

 

What are the benefits of B Corp?  

As a company dedicated to making millions of people healthier and happier, H&H ANZ wanted to be certified by a network that would recognise the hard work we put in behind the scenes, and most importantly, holds us accountable. As Swisse is a brand of H&H ANZ, we are now part of a global community using business as a force for good. B Corp is much more than a logo to us. It is a set of core beliefs. It is a vision. It is a promise. It engages our entire ecosystem and it’s only the B-ginning. 

 

How did H&H ANZ achieve B Corp Status?  

Achieving B Corp status for H&H ANZ was not easy. It is a rigorous process that delved deep into all company activity across governance, people, customers, the environment and our workers. The certification is determined by a company adopting a legal framework and from the results of the B Corp impact assessment. The assessment has 200 questions along with a 3–6-month verification period. A company needs to score a minimum of 80 points to be successful, therefore over 60% of those who submit are unsuccessful. To ensure accountability, companies must also agree to their score appearing publicly on the main B Corp website and reapply for certification every three years.  

 

How did H&H ANZ score on the assessment? What are the focus areas?  

Achieving B Corp status was not the responsibility of just one person at Swisse, it was driven by the dedication and teamwork across multiple departments. It was this shared passion that has allowed us to achieve B Corp status before our original goal of 2025. Our overall impact score is 88.8, with our focus areas being governance, workers, community, environment and customers.  

 

What’s next for H&H ANZ and Swisse in this space?  

While we’re thrilled to reach this milestone ahead of our proposed 2025 goal, we’re not resting on our laurels. B Corp is not a final destination, it is a journey, and with certification up for renewal every three years, we know we have a lot more work to do. We’re excited to partner with the B Lab to forge our path forward and continue to expand on our efforts. Watch this space.