Frequently Asked Questions
Below are some commonly asked questions related to our products and our website. If you have other questions, feel free to call our friendly customer service team on 1800-SWISSE
About our website
The Swisse team has developed a Swisse Product Authenticity Check app where you can scan a QR code located on your Swisse product label and follow the prompts to check the authenticity of the product.
Individuals who are invited by Swisse are eligible to register and become a member of Swisse Wellness Perks.
A corporation invited by Swisse is eligible to become a partner of Swisse Wellness Perks and can promote and offer Swisse Wellness Perks to their employees.
Individuals who have been invited directly by Swisse to join Swisse Wellness Perks will receive a unique URL link via email from Swisse. Individuals who have been invited by their employer, who is a partner of Swisse Wellness Perks, will receive a unique URL link via email from their employer.
To set up your account, click the link and you will be taken to a registration page on swisse.com.au.
Once you have completed the registration process, you can start shopping. Your Swisse Wellness Perks discounts will be applied at the checkout cart.
Whenever you are ready to shop:
- Ensure you have completed the registration process online and set up your account
- Visit www.swisse.com.au
- Log-in to your account on the top right of screen, using your account username and password details
- Once logged in, you can then start shopping straight away
- Your discount benefits will be applied at the checkout cart
As a valued member you are entitled to:
- Up to 50% off RRP selected Swisse products at Swisse.com.au
- Up to 70% off RRP from time to time on selected Swisse products at Swisse.com.au
- Free standard shipping on orders over $49 within Australia
Swisse products in the current range, including vitamins and supplements, superfoods and Swisse Beauty products.
The benefits are only applicable online at Swisse.com.au.
About our products
As we are individuals, we have different nutritional requirements in order to function at our best. However, supplementing with a daily multivitamin may be beneficial to bridge daily nutritional requirements.
It is essential to make sure you are eating a balanced diet full of nutrients. However, not everyone has a healthy balanced diet due to lifestyle and dietary choices. Supplementation may help to support a healthy diet.
Yes. This is due to the metabolism of B vitamins and their elimination from the body. What your body requires for that day is utilised, and the remainder is excreted. This also shows that the tablet has disintegrated effectively in the body.
It is suitable for individuals 18 years and older to consume an adult dose.
We recommend referring to the label or to specific information on each individual product page on the Swisse Website for further guidance. Further to this, we recommend that you do not store Swisse supplements in direct sunlight or heat.
We recommend consulting your primary health care professional before use.
We recommend that you consume the Swisse tablets whole. However, if you have difficulties swallowing the tablet in full, you can cut the tablet in half making sure all parts are consumed at the same time.
We are committed to including premium quality ingredients in all Swisse products. To achieve this, we source ingredients from around the globe.
Some dietary supplements are best taken with a meal, while others are best taken on an empty stomach. As such, we recommend referring to the label or to specific information on each individual product page on the Swisse website for further guidance.
We recommend that our products be consumed within the time period stipulated on the packaging.
Swisse softgel capsules use bovine gelatin, which is derived from cows. However, we recommend referring to individual product information for further guidance.
Currently, some of our products have a code that is only able to be scanned by the Swisse App.
We are working to update the existing code with a new form of QR Code, which is able to be scanned by all the QR readers. This will make it more convenient to validate the authenticity of our products.
While we are transitioning to the new QR code, you may see both (old and new) codes in the market.