SWISSE PRODUCT AUTHENTICITY CHECK
HOW DO I CHECK IF I HAVE PURCHASED AN AUTHENTIC SWISSE PRODUCT?
We have developed technology that can provide our consumers with assurance that the products they are buying are genuine and made to our high-quality standards.
To check your product is using an authentic Swisse label, simply locate the QR code on the back of the label. The QR code can be scanned by most mobile phone cameras, though we recommend using the in-built QR scanner in WeChat if you have this app installed on your phone.
Simply follow the prompts on screen to confirm the authenticity of your Swisse product label.
FREQUENTLY ASKED QUESTIONS
What languages does the app support?
The Swisse Product Authenticity Check app can be viewed in English or Simplified Chinese. To change the language setting, click on the globe icon in the top right corner of the screen.
How do I scan a QR code?
The QR code can be scanned by most mobile phone cameras, though we recommend using the in-built QR scanner in WeChat if you have this app installed on your phone.
Simply locate the QR code on the label of your product. Open your camera app on your phone and position in front of the QR code. The Swisse Product Authenticity Check app will automatically load.
Where can I find the authenticity code?
The authenticity code is a 5 digit code that is located in the scratch panel below the QR code on your product label. Simply scratch and reveal the code to input into the Swisse Product Authenticity Check app.
Why do I need to allow the app to access my location?
Location information is another security factor we use in order to check the authenticity of the product. Without this information we cannot complete an authenticity check of your product.
I'm still uncertain of the authenticity of my product, what should I do?
If you are still uncertain about the authenticity of your Swisse product, please Contact Us and our friendly team will be happy to assist you.