SHIPPING AND RETURNS INFORMATION
Shipping rates are charged based on a calculation of the weight and volume of your order, to your specified destination. This rate is shown as “Shipping Cost” in the Checkout. Standard Shipping is free for all orders over $59 (after discounts have been applied) within Australia.
DISPATCH AND DELIVERY
We aim to dispatch orders within two working days however there may be delays during peak sales and promotional periods. You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquiries. Delivery times will vary based on location.
Shipping within Australia is generally carried by Australia Post, though we may opt to use an alternate service where necessary. Please ensure a valid address is supplied - we can deliver to residential, business and PO Box addresses.
Courier or postal services are used for international shipping. Your full name, phone number and email address are required for international orders, as well as a valid shipping address.
All international orders exceeding $199.00 AUD in value (excluding shipping costs) will be sent via the most suitable carrier as determined by Swisse. Exact shipping and delivery charges shall be determined based on your location and the package weight.
Swisse cannot guarantee that a product can be lawfully imported to the destination country or that a package will be accepted by the relevant customs office as customs regulations vary greatly from country to country.
When ordering goods for delivery outside Australia, you or the recipient must comply with the laws and regulations of the destination country. It is the customer's responsibility to ensure any product ordered is not restricted in the destination country. Accordingly, we recommend checking whether any applicable import laws and/or regulations would restrict the importation of the goods prior to purchase. Please also be mindful of the fact that customs clearance procedures can cause significant delays.
Orders that are shipped to countries outside of Australia may be subject to import taxes, customs duties and fees levied by the destination country. It is the customer’s responsibility to pay for any applicable customs or import taxes, duties and/or fees.
If your order is seized by customs, you are responsible for contacting the relevant customs office and resolving the issue. Swisse cannot assist in clearing goods through customs and will not provide a refund or credit for any seized or returned goods or taxes, duties and/or fees paid.
If you are concerned that your order may be delayed or seized in transit, or subject to taxes, duties and/or fees, you should contact the customs office in the destination country for further information before placing your order. Swisse cannot be held liable for any shipping issues, delays or costs.
Swisse reserves the right not to deliver goods to certain countries.
RETURNS AND REFUNDS
We will not cancel or refund an order based on “change of mind”. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is confirmed to be faulty or damaged. If you wish to return such a product, we request that you do so through our “contact us” page.
We reserve the right to not supply products based on your location.
WE SHIP TO THE FOLLOWING COUNTRIES:
- Hong Kong SAR
- Korea (South)
- New Zealand
- Sri Lanka
- Taiwan SAR
- United Arab Emirates
- United Kingdom
- United States