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Shipping and Returns Information

Member exclusive! Spring into Spring with a special offer to all members for Spring time only and get 30% off RRP site-wide (normally 20%) and free standard delivery on all orders over $69 within Australia (normally $99). Members also receive free Swisse Skincare samples with each order. See T+Cs. Offer ends 30th November at 11:59pm.

SHIPPING INFORMATION

Shipping Rates

Shipping rates are charged based on a calculation of the weight and volume of your order, to your specified destination. This rate is shown as “Shipping Cost” in the Checkout. Standard Shipping is free for registered members of Swisse.com.au on all orders over $99 within Australia.

To become a Swisse member and access free shipping on orders over $99 within Australia - register here.

Despatch and Delivery

We will despatch the order within two working day. You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquiries. Delivery times will vary based on location.

Australian Shipping

Shipping within Australia is generally carried by Australia Post, though we may opt to use an alternate service where necessary. Please ensure a valid address is supplied - we can deliver to residential, business and PO Box addresses.

International Shipping

A courier service is used for international shipping. Your full name, phone number and email address is required, as well as a valid shipping address. You will be contacted by our courier service in regards to customs, duties and fees where applicable and necessary.

Customs regulations are often complex and vary greatly from country to country. Unfortunately, Swisse cannot guarantee any package will be accepted by customs.

It is the customer’s responsibility to ensure any product ordered is not restricted in their country, and the customer is responsible for paying any customs or import taxes, duties and fees charged by the relevant agency.

If you are concerned that your product order may be delayed or seized in transit, we recommend that you contact your local customs office for more details on the importation regulations and restrictions before placing your order.

If your order is seized by customs, you are responsible for contacting the customs office and resolving the issue. Swisse cannot assist in clearing goods through customs, and will not refund or credit for goods seized.

If your order was refused by customs and returned to Swisse, you will be refunded the original amount of your purchase, minus the shipping fee and return fee once the product has been received back into our possession. The return fee is equal to the cost of shipping.

Returns and Refunds

We will not cancel or refund an order based on “change of mind”. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged. If you wish to return such a product, we request that you do so through our “contact us” page.

Restrictions

We reserve the right to not supply products based on your location.

We ship to the following countries:

Argentina
Australia
Austria
Bangladesh
Belgium
Brazil
Cambodia
Canada
Chile
China
Denmark
Fiji
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Israel
Italy
Japan
Korea (South)
Malaysia
Mexico
Netherlands
Norway
Pakistan
Papua New Guinea
Philippines
Poland
Portugal
Russia
Singapore
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Turkey
Ukraine
United Arab Emirates
United Kingdom
United States
Vietnam