Shipping Information

Shipping Rates

Shipping rates are charged based on a calculation of the weight and volume of your order, to your specified destination. This rate is shown as “Shipping Cost” in the Checkout. Standard Shipping is free for registered members of Swisse.com on all orders over $99 within Australia.

To become a Swisse member and access free shipping on orders over $99 within Australia - sign up here. 
 

Despatch and Delivery

We will despatch the order within two working day. You will be able to view your order tracking number in the My Orders section of your account – this tracking number can be used for shipping status enquiries. Delivery times will vary based on location.

 

Australian Shipping

Shipping within Australia is generally carried by Australia Post, though we may opt to use an alternate service where necessary. Please ensure a valid address is supplied - we can deliver to residential, business and PO Box addresses.

 

International Shipping

A courier service is used for international shipping. Your full name, phone number and email address is required, as well as a valid shipping address. You will be contacted by our courier service in regards to customs, duties and fees where applicable and necessary.

Customs regulations are often complex and vary greatly from country to country. Unfortunately, Swisse cannot guarantee any package will be accepted by customs.

It is the customer’s responsibility to ensure any product ordered is not restricted in their country, and the customer is responsible for paying any customs or import taxes, duties and fees charged by the relevant agency.

If you are concerned that your product order may be delayed or seized in transit, we recommend that you contact your local customs office for more details on the importation regulations and restrictions before placing your order.

If your order is seized by customs, you are responsible for contacting the customs office and resolving the issue. Swisse cannot assist in clearing goods through customs, and will not refund or credit for goods seized.

If your order was refused by customs and returned to Swisse, you will be refunded the original amount of your purchase, minus the shipping fee and return fee once the product has been received back into our possession. The return fee is equal to the cost of shipping.

 

Returns and Refunds

We will not cancel or refund an order based on “change of mind”. In accordance with any statutory rights you may have under the Competition and Consumer Act 2010 (Cth), which cannot be excluded, we will replace or reimburse you for any product which has been delivered to you and is faulty or damaged.  If you wish to return such a product, we request that you do so through our “contact us” webpage, available here.

 

Restrictions

We reserve the right to not supply products based on your location.

 

We do not ship to the following countries:

Aland Islands, Algeria, Angola, Antarctica, Benin, Botswana, Bouvet Island, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos [Keeling] Islands, Comoros, Congo – Brazzaville, Congo – Kinshasa, Democratic Republic of the Congo, Djibouti, Egypt, Equatorial Guinea, Eritrea, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Heard Island and McDonald Islands, India, Isle of Man, Ivory Coast, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte (France), Micronesia, Morocco, Mozambique, Namibia, Netherlands Antilles, New Zealand, Niger, Nigeria, Norfolk Island, Northern Mariana Islands, Palestiinian Territories, Pitcairn Islands, Republic of the Congo, Réunion (France), Russia, Rwanda, Saint Helena, Ascension and Tristan da Cunha (UK), Saint Pierre and Miquelon, San Marino, São Tomé and Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Georgia and the South Sandwich Islands, South Sudan, Sudan, Svalbard and Jan Mayen, Swaziland, Tanzania, Thailand, Timor-Leste, Togo, Tokelau, Tunisia, Uganda, U.S. Minor Outlying Islands, Vatican City, Wallis and Futuna, Western Sahara, Zambia, Zimbabwe